Returns

• Unopened units in original packaging, within 14 days of delivery — full refund of the hardware value.
• Opened units within 14 days — assessed individually. If the device doesn't do what we said it does, you get a refund.
• Faulty units at any point in the 12-month warranty period — handled under warranty, not returns.

• Units damaged by misuse, liquid ingress, unauthorised disassembly or non-QuickComm firmware.
• Custom or bulk orders above 50 units, unless faulty — these are quoted and built to order.
• QuickComm Cloud subscription charges already consumed. Cancel anytime; unused whole months are refunded.

Email support@quickcomm.ae with your order reference and what you want to return. We'll issue a return authorisation and the shipping address within one business day. Do not ship anything back before you have that authorisation — unauthorised returns cannot be traced to your order.

Return shipping is on us for faulty units and for anything we shipped incorrectly. For change-of-mind returns, return shipping is the buyer's cost and the original outbound shipping charge is not refunded.

Refunds are issued to the original payment method within 10 business days of the unit arriving back with us and passing inspection. Bank transfer orders are refunded to the originating account.